The OECD Forum on Tax Administration (FTA) has published a reference document on critical business continuity considerations for tax administrations in the context of the COVID-19 pandemic. According to this document, the objectives of business continuity plans in a pandemic will include maintaining the safety of staff and taxpayers, continuous provision of critical services to taxpayers and government over a prolonged period, delivering support to a wide range of taxpayers, including as a result of new government policy responses, clear and timely decision-making processes in a rapidly changing environment and uncertain future states, Clear and timely communication with taxpayers and staff.

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