The global COVID-19 pandemic has claimed hundreds of thousands of lives around the world. As the pandemic unfolds, there is no doubt that more lives will be lost and there will continue to be wider socio-economic impacts for some time to come.

Government-instigated COVID-responses, such as lockdowns and social distancing measures, have turned a multitude of daily, routine tasks into fraught and, at times, complex interactions, presenting challenges for those businesses that rely on face-to-face interactions, or for those that now require additional protection, such as those in healthcare sector. 

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