World Economic Forum- How digital innovations helped banks adapt during COVID-19

20 August 2020 |

During the COVID-19 pandemic, financial services are rapidly evolving and transforming their digital business models, with new circumstances. This has, at times, required some leapfrogging through banks' digital transformation agendas. This posed challenges as well as opportunities in the Swiss financial services sector, where banks, in close alignment with the Swiss government, had to: execute the provision of a large amount of credit facilities; adapt offerings in support of clients’ needs and changed behaviour; and introduce fast, flexible and effective measures to keep operations and services stable.

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